Cancellation & Refund Policy

Within 24 Hours of Booking: If you request a cancellation within 24 hours of placing your reservation and at least 3 business days before your membership start date, you are eligible for a 100% refund (less standard bank / payment gateway transaction charges).

Less than 3 Days Before Start Date: Due to inventory lock and reservation of physical space, cancellations requested less than 72 hours before the start date are non-refundable, but membership commencement may be deferred up to 30 days upon mutual agreement.

The 2-month advance / security deposit collected in-person on your initial check-in day is fully refundable when your membership tenure ends, under the following standard terms:

• Submission of at least 30 days written notice via email or official member portal prior to move-out.
• Handover of dedicated desk, locker keys, and access cards in original undamaged condition.
• Settlement of any incidental food, printing, or meeting room surplus invoices.

Upon clearance, the advance deposit is wired directly back to your designated bank account within 7 to 10 working days.

Hourly and Day Pass bookings: Meeting room slots can be rescheduled or cancelled without penalty if requested at least 12 hours prior to the scheduled slot time.

Cancellations initiated with less than 12 hours’ notice or no-shows on the booking date are forfeited and non-refundable.